At the care studio, we are committed to protecting and respecting your privacy.

 

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent by email to nicola.thecarestudio@gmail.com or by writing to the care studio, The Courtyard, 12 High Street, Tutbury, Burton upon Trent DE13 9LP. Alternatively, you can telephone 07708 518511.
 

Who are we?

the care studio is a professional ear wax removal company serving patients from its exclusive clinic in central Tutbury.
 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the consent form, contact form, or engage with other forms within our site.

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a payment online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

 

Data collection

When you visit our website, we may collect certain information by automated means, such as cookies, web beacons and web server log. The information we may collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on the site, dates and times of visits to our site and other usage statistics.

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A “cookie” is a file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. They collect statistical data about your browsing actions and patterns. For example, we may use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

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A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and is used to transmit information collected through cookies back to a web server.

 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer. Turning cookies off may result in a loss of functionality when using our website.

 

Main Cookies used on our site

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

 

For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

 

How is your information used?

We may use your information to:

• Contact you regarding queries raised in the contact form or consent form;

• Progress an order you have submitted and send you information directly related to this;

• Carry out our obligations arising from any contracts entered into by you and us;

• Seek your views or comments on the services we provide;

• Notify you of changes to our services;

• Send you communications which you have requested and that may be of interest to you.

•  These may include information about  campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

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Who has access to your information?

When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

 

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices

You have a choice about whether or not you wish to receive information from us.

 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

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You can change your marketing preferences at any time by contacting us by email to nicola.thecarestudio@gmail.com or by writing to the care studio, The Courtyard, 12 High Street, Tutbury, Burton upon Trent DE13 9LP. Alternatively, you can telephone 07708 518511.

 

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:

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• nicola.thecarestudio@gmail.com

• the care studio, The Courtyard, 12 High Street, Tutbury, Burton upon Trent DE13 9LP

•  07708 518511

 

Right to erasure

If you want to request deletion of your personal information, you can email us at nicola.thecarestudio@gmail.com

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

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Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of the UK or Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the UK or the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK or the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK or the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the UK or the EU, your information may be transferred outside the UK or the EU in order to provide you with those services.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2023.